In a world where businesses need to do more than just sell products—they also want to build relationships—customer service is a key part of the promise that your brand makes to a customer. It’s an important business attribute to make every client connection a positive one—a skill that’s especially crucial during an economic downturn.
It’s more than just providing answers. It’s helping customers even when they don’t know they need help. It’s teaching them how to do more with your products. It starts with a smile and a friendly word, and finishes with sharing your expertise—even when it has nothing at all to do with your products. And for small businesses, customer service can be your secret weapon.
Customer service started out as help offered at a desk at the back of a department store, and evolved with the invention of the telephone. In today’s hyper connected world, customer service is more than just the helpdesk agent that answers your questions when you call an 800 number for help. It’s grown to encompass every interaction that a customer has with a brand. It includes phone, email, chat, web forms, and social communications, as well as self-service support sites. And it happens before, during, and after a sale.
Customer service training is crucial for any organization that works with customers or clients. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills will feel a greater sense of engagement and commitment to their job. These skills make a positive impression in the minds of current and future customers.
Rave Institutes Customer Service Training offers innovative ways to develop the participants’ skills and behaviours to offer exceptional customer care. It also empowers participants to provide effective solutions to customer problems.
How You Will Benefit:
- Identify customer expectations
- Make it Easy for customers to complain
- Understanding the customer’s problem
- Staying outside the box (not jumping to conclusions)
- Meeting basic needs
- Going the extra mile
- Appearance counts! (even if not in person)
- The power of the smile
- Staying energized
- Staying positive
- De-Escalating anger
- Managing your own emotions
- Connecting with customers online
- Turn customer service disappointment into a positive experience
- Add value and exceed customer expectations