Problem Solving

“Every problem contains the seeds of its own solution.” (Norman Vincent Peale)

Managers face a variety of challenges when trying to balance the complexities of today’s work environment. Often the surface symptoms do not reveal the actual core issue. If you are tired of applying dead-end solutions to recurring problems in your company, this course should help you reconstruct your efforts and learn new ways to approach problem solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions. The program is designed to identify problems and to make responsible decisions. The main focus is on the workplace, although the same principles can be used elsewhere. Rave Institutes Problem Solving course will help managers and leaders identify and resolve challenging enterprise situations using a variety of conversation practices and mapping techniques. Business teams and leaders are equipped with a range of skills and strategies which will help them to manage and resolve the inevitable challenges which are part of any business process.

By the end of this course participants will facilitate productive, problem-solving dialogs, visually map communication process flows, and establish collaborative team practices and negotiation strategies.

Rave Institutes Problem Solving Training course is designed to challenge you to think through common and less common problems using a structured problem-solving process in order to generate new and original solutions. The course will provide you with the knowledge, tools and techniques to be better at solving problems effectively and efficiently.

This is a highly practical course which is designed to give you all the tools and techniques you need to be able to solve simple and complex business problems quickly and easily.

How you will benefit:


  • Where to look for bias and assumptions in problem analysis
  • Attitudes that kill creative problem solving
  • Problem analysis best practices – using your decision time most effectively
  • Understand problems from multiple perspectives
  • Distinguish root causes from symptoms to identify the right solution for the right problem
  • Problem Restatement (5 Whys)
  • Thinking outside the box – working towards creative solutions
  • Understand the top ten rules of good decision-making
  • Facts vs. Information
  • De Bono’s hats: Wearing the hat to make calculated decisions
  • Applying problem solving tools: The fishbone method
  • Brainstorming
  • Tips for building up your problem-solving toolbox
  • Tools for understanding complex situations
    • Appreciation
    • Drill-down
    • Cause & effect diagrams
    • System diagrams
    • SWOT analysis
    • Risk analysis

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